frequently asked questions with answers to them.
What time should I indicate (airport transfer)?
If you need a transfer from the airport, then indicate the time of arrival: in this case, it is easier for the driver to arrange a meeting at the airport.
– but you find out about the change in the arrival time, please let us know so that we inform the carrier.
What time should I indicate (transfer from the hotel)?
If you need a transfer from your hotel to the airport, please indicate the departure time. when you need to be met at the reception, we indicate the confirmation, or you indicate where the note is.
How to calculate check-out time (private transfer)?
We recommend that you deduct approximately three hours for check-in at the airport and the duration of the trip from the departure time. The approximate time it takes for a driver to get to the airport is shown on the booking page.
How can I check that my order has been accepted?
Confirmation must be sent to the mail indicated when booking, which indicates the order number and all the travel details.
How do you pay?
Cash payment to the driver upon arrival at the destination.
Price per car or per person?
individual transfer Prices are per car and do not depend on the number of passengers.
— the maximum capacity of a car is indicated for each class.
Shuttle – group transfer per car or per person?
This is a type of transfer where passengers with close boarding / departure times use the same vehicle. COST PER PERSON.
What if I am traveling with children?
A child of any age is considered a passenger, and this must be taken into account when entering the number of people when booking.
group transfer – shuttle 0-2 years old free of charge
What will the car be like?
We guarantee the provision of the car class or class of greater comfort or capacity you have chosen when booking.
The brands and models of cars on the site are presented for information purposes only and may differ.
How will I find my driver?
the driver will meet you with a sign on which the name and surname specified in the order will be written.
When driving from the hotel, the driver will be waiting for you in the hotel lobby.
What language does the driver speak?
We try to select carriers so that the driver speaks the client’s language or at least English.
But we cannot guarantee that the driver knows a particular language.
What if I am not met?
If you have not found the driver, then look at the greeters’ signs again. The driver may not have noticed when you were getting out. Wait 15 minutes and try to contact the driver: he could be delayed on the road.
Please let us know ..
Click the online button on our website to report the situation.
